When first enabling Google Authenticator on Aidos Market you have given a secret code that you need to backup in case of something happen to the mobile phone or you want to reset it.

If you failed to backup this secret code you will need to open a ticket with the following information for us to be able to disable your 2FA :

1- Open a ticket with the same email registered with the account you want the 2FA to be disabled.

2- Mention the BTC and ADK balance.

3- Mention the deposit transactions hashes for this account with attached proof of this transactions.

4- Mention which country you access the Aidos Market from.

Failing to provide any of the above requirements we will not be able to disable your 2FA