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Resetting google authenticator

Good Evening, I just lost my phone the other day and am trying to reset google authenticator. The help page instructed me to add an account to google authenticator using my secret code, however I do not remember being given this. Can you help me to log into my account again? 


Also, I would like to clarify that I took the correct steps in order to add an account to my google authenticator app. First click the red circle with a white plus inside, then click "enter a provided key", then it asks for an account name and key. However, I do not know which account name and key to enter. 


Thank you, 

Taisei Kato




10 people have this problem

Good Evening, I just lost my phone the other day and am trying to reset google authenticator. The help page instructed me to add an account to google authenticator using my secret code, however I do not remember being given this. Can you help me to log into my account again.

How did you guys solved this problem? I have the same problem.


1 person likes this

こんばんは、先日電話をなくしてGoogle認証システムをリセットしようとしています。ヘルプページから、自分の秘密コードを使用してGoogle Authenticatorにアカウントを追加するように指示されましたが、これが行われたことを覚えていません。私のアカウントに再度ログインするのを手伝ってもらえますか?

みさなん解決しましたか?

何も解決してません。


チケットで質問しましたが。 運営からは何も連絡ありません、、
I can not set again if I cancel Google 2-step certification
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